We have all experienced this before: downloading music that would not play on our device, or buying software that suddenly stops working. Digital content products include videos, music clips, software or live sport events sold online. Buying these products online can be quicker and cheaper for the consumer, but if the product is not working, people are often not aware of their rights.
To solve these problems the Commission adopted two important proposals – one on contract rules on the supply of digital content (e.g. streaming music) and one on contract rules on the online sale of good (e.g. buying a camera online). These proposals will provide the same set of rules in all 28 Member States.